Frequently Asked Questions

Where can I find a BottlesAndBatons.com dealer in my neighborhood?
You can find us at the biggest meets! Follow us on Twitter and Facebook to see where we’ll be next!

How do I become a BottlesAndBatons.com Dealer?
Please contact [email protected] for more information.

Does BottlesAndBatons.com offer sponsorship?
Of course! Let us know what you’d like sponsored at [email protected].

How does your Laser Printing technology work?
With powder coated items, our lasers remove the powder color for the design so the underlying stainless shines through. We recommend hand washing all powder coated items, unless specified by the manufacturer.

Help! I’m having trouble placing my order!
Please don’t hesitate to call our Customer Service department at (844) 4-Batons.

Can I see a proof before finalizing my order?
Yes, you can generate yourself an unofficial PDF proof of your design in the “Product Customizer”. Please note that this is for reference only, final product might look slightly different due to various factors. Additionally, you can request an official proof from us via [email protected].

Why am I having trouble viewing the website?
Our website prefers the latest versions of Chrome, Microsoft Edge, Mozilla Firefox, and Safari. It is allergic to Internet Explorer 6. Please email [email protected] if you see anything weird.

I have a question that is not listed in the FAQ, what do I do?
Please email us at [email protected]. We DO NOT answer customer service inquiries through social media such as Twitter and Facebook. Please allow 24-48 BUSINESS hours (not including holidays or weekends) for us to get back to you once you have submitted the email. Note our customer service department is only open from 8am PST – 6pm PST. You will not receive any answers outside of that window.

How do your discount coupons work?
We reserve the right to refuse any online orders and remove, amend, or revoke participation in sales, use of discount codes, or promotional offer at any time for any reason without penalty. One discount code/promotional offer per order. No exceptions.

What types of payments do you accept:
We accept PayPal, Visa, MasterCard and American Express.

Can I change my order once it’s placed?
Once your order has been confirmed, it is not possible for you, or us, to change it prior to dispatch. Please contact us ASAP if there is an issue.

I received a message that my order is out of stock. Why did this happen?
Our inventory is synced at intervals throughout the day. If you have placed an order, the inventory may have become out of stock before the inventory is synced with our system and updated on our website. We will provide you with the option of a refund for the item out of stock or you may exchange it for a product of your choice that is of equal or lesser value.

I think I was charged twice, what should I do?
When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (perhaps you entered your billing address wrong and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days. If you still see unaccounted charges on your credit card statement after 2-3 business days, please contact us directly at [email protected].

I get an error message when I try to put in my Billing and/or Shipping Address, what should I do?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Service at [email protected].

What happens if I have submitted the incorrect address?
If you have submitted an incorrect shipping address, we will reship the items to you if they are mailed back to us as undeliverable. Otherwise, the order will be considered delivered and complete and you will have to make another purchase or file a complaint with the method of shipping service you used. So please double check your shipping address and make sure it is correct before making your purchase.

Should I include my phone number when ordering?
Please ensure that a valid contact telephone number is added to all orders. The carrier needs this in case of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

Does BottlesAndBatons.com charge in different currencies?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in $. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

How can I return something?
All purchases through our online store are final. We do not accept returns unless a product has a manufactured flaw upon receipt. Please email us at [email protected] with a photo of the defect for return approval.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect. Should you wish to return an item that is not damaged, you will be responsible for shipping the item back to us and charged a 10% processing and restocking fee.

If I want to return something, how long will it take for my return to be processed?
All returns must be made within 30 days from purchase. No exceptions. Once we have received your return at our warehouse, it should take approximately 7 business days to complete.

Do I have to pay shipping for my return items?
Yes, you will be responsible for getting the item back to us, but if approved, any exchange items will be shipped back to you free of charge.

I received a damaged/defective Item what do I do?
All claims must be made within 30 days from purchase. No exceptions. Please email a photo of the damaged item(s) to customer service at [email protected].

What would be considered a defective Item?
If you feel like you received a defective item, please contact customer service and we will assess the item for any defects.

What if my order is not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at [email protected] and we will look into it. Please include your order reference at all times when e-mailing customer services.

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